Warranty & Returns
Backed for the Long Haul
Intelligent sleep is an investment — so we protect it. Every Zleep AI product is covered by a promise built to last.
Warranty Policy
Effective from day one
ZLEEP AI products are individually engineered, so minor variations may occur. Your warranty is effective from the date of purchase and includes:
Lifetime Service Warranty
Complimentary technical labor and consultations for the entire lifespan of your product.
Parts & AI Warranty
Full coverage for the AI mechanism and internal functional hardware against manufacturing defects.
Included
What’s covered
- Smart motors & dual-suspension drives
- BodySense sensors & control board
- Zleep AI software & firmware
- Internal functional hardware
- Manufacturing & material defects
- Free diagnostics on every claim
Please note
General conditions & exclusions
Fabric & Upholstery
Fabric, upholstery, and covers are excluded from the warranty and sold on an “as-is” basis regarding wear and tear.
Correct Usage
The warranty is valid only if the ZLEEP product is handled according to the enclosed instructions.
Environmental Damage
The warranty does not apply if the product has been wet or soaked, as moisture permanently reduces material functionality.
Maintenance & Hygiene
Coverage is void if the product is found to be very soiled, unhygienic, or repaired by unauthorized personnel.
Careless Use
Damage resulting from pets, cuts, burns, or improper cleaning agents is not covered.
Returns
Return Policy
Your satisfaction is our absolute priority. We encourage you to reach out with any inquiries. We strictly adhere to the following return conditions:
- If the item sustained damage during transit, we will facilitate the replacement of the affected part.
- If the product arrived with a technical defect, it will be addressed under our warranty provisions.
- If an incorrect item was dispatched, we will retrieve it and provide the correct model.
All return requests must be filed within 7 days of the date of receipt. Please email help@zleepai.com or call 0924-1150-263, including a detailed explanation, your Order ID, and supporting photos or videos. Following evaluation by our Customer Success team, we’ll provide further feedback.
Hygiene
Mattress & Hygiene Policy
We are dedicated to providing a premium sleep experience. As mattresses and pillows are highly personal items held to the most rigorous hygiene standards, we do not support unconditional returns. Once purchased, products are non-exchangeable and non-refundable. A return applies strictly for the following reasons:
- The product was found to be damaged or faulty upon delivery.
- The product delivered does not match your specific order.
Note: Any such cases must be reported and validated at the exact time of delivery.
Need to file a claim?
Our after-sales team will guide you through it — quickly, and with genuine parts.
